Operations consultancy for growing businesses
Turning complexity into capability.
We help founder-led businesses of 20–250 people sort out how they operate when growth has made things harder than it should be.
Led by Keir Greenwood: 17 years helping scale a global customer operations platform, including building a UK business from scratch to $9M and into profit.
Who this is for
Businesses that have outgrown the way they started.
That's us?Most are founder-led businesses that have grown fast, often after investment, and whose ways of working haven't kept up.
- Growth has made things more complicated, not just bigger.
- Everyone agrees something needs to change, but nobody agrees what.
- Your systems aren’t supporting the way people actually work.
- There's an opportunity worth doing properly, and it needs the right thinking around it.
- You need progress, not another report.
Why businesses engage Tangled
You're too close to see it clearly.
It doesn't have to be broken.It's hard to untangle something when you're standing in the middle of it. That's not a failing. It's just where founders end up when the business grows faster than the way it runs.
Growth can expose weaknesses in the way an organisation operates — decisions slow down, ownership gets blurred, systems stop supporting the way people actually work. Or nothing is wrong at all, and you simply want an experienced, independent perspective in the room.
Tangled helps understand what is really going on, work out what needs to change, and help the organisation make that change stick.
What we actually do
Start with the real question.
What are you trying to work through? How do you know? What happens if nothing changes? What does better actually look like?
How do you know?- Work out what is actually happening, not what everyone assumes.
- Take the emotion out and look at the facts.
- Bring an independent perspective — and challenge the thinking where it helps.
- Make ownership and decisions clear again.
- Use technology where it genuinely adds value — and not where it doesn't.
- Stay close while the change lands.
Where that work usually lands
- 01Simplify how the organisation operates
- 02Align systems with real-world execution
- 03Create clarity, accountability and control
- 04Build structures that scale
- 05Sustain performance over time
Operator-led
“Most consulting fails at the point it meets the real business. The work I do starts there, with how the organisation actually operates, and what it would take to change it.”
Keir Greenwood · Founder, Tangled Consulting
Most recently, Keir led the redesign of a global platform’s operating model, cutting cost exposure by an amount equal to 15% of annual revenue.
Meet KeirHow we work — the Tangled Journey
Start wherever you are.
Whatever you're working through, it has a starting point. We work through it with you, from understanding what's really going on to making the change stick.
What changes
A business that runs better.
- Less time spent firefighting.
- More clarity across teams.
- Faster, more consistent execution.
- Reduced reliance on individuals.
- Foundations that hold as you grow.
- Technology that creates value.
In their words
What clients say
“Keir approaches every situation with a calm and considered mindset, balancing positivity and practicality to deliver real solutions.”
Daniel Cohen
Operations Director — Nespresso UK & IE
Begin
Ready to untangle it?
Something that's been nagging, a new idea, or a goal you can already see. You don't need a brief, and you don't need all the answers before we talk.